= Privacy Policy

Privacy Policy

Last Updated: January 15, 2025

At Dwij, a cutting-edge AI-powered exam preparation platform by Codeclowns Technologies LLP ("we," "us," or "our"), we value and respect your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you access our platform https://dwij.io ("the Website") and its associated tools, applications, and services ("the Product").

Table of Contents

  1. Purpose and Scope
  2. Information We Collect
  3. How We Use Your Information
  4. Sharing Your Information
  5. Data Retention and Security
  6. Your Rights
  7. Contact Us

We are committed to protecting your personal data and ensuring that it is handled transparently, ethically, and in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and relevant Indian data privacy laws.

By accessing or using our Website and Product, you consent to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please refrain from using our services.

1. Purpose and Scope

This Privacy Policy serves to:

  • Inform you about the types of personal data we collect.
  • Explain why we collect it and how we process and protect your information.
  • Describe your rights regarding your personal data and how you can exercise them.

This policy applies to:

  • All visitors, users, and account holders of the Website and Product.
  • Communication channels, including emails, support systems, and feedback mechanisms.

2. Information We Collect

2.1 Information You Provide Directly

When you interact with us or use our services, we may collect:

  • Personal Identifiable Information (PII): Full name, email address, contact number, postal address, etc.
  • Account Information: Username, subscription preferences, educational details.
  • Payment and Billing Information: Credit or debit card details, transaction history.

2.2 Automatically Collected Information

When you visit our Website or use the Product, we may automatically collect data such as:

  • Technical Data: IP address, browser type, device type, operating system.
  • Usage Data: Pages accessed, time spent on each page, referring URLs.

3. How We Use Your Information

We use the information we collect for various purposes, including but not limited to:

  • Providing access to personalized features, such as AI-powered mock tests.
  • Processing payments and delivering subscription services.
  • Debugging technical issues and enhancing security.
  • Sending transactional emails, updates, and newsletters.
  • Recommending tailored educational content.

We process your personal data based on one or more of the following legal grounds:

  • Performance of a contract when we provide you with products or services.
  • Your consent, which you can withdraw at any time.
  • Legitimate interests, which are not overridden by your interests or fundamental rights.
  • Compliance with legal obligations.

4. Sharing Your Information

We do not sell your personal data. However, we may share data with:

  • Service providers (e.g., hosting, payment processing).
  • Legal and regulatory authorities when required by law.
  • Business partners during mergers or acquisitions.

When we share your information with third parties, we take steps to ensure they maintain similar levels of protection for your data as we do. We may also share anonymized, aggregated data that cannot be used to identify you.

5. Data Retention and Security

We retain personal data as long as necessary to fulfill the purposes outlined in this policy, or as required by law. The criteria used to determine our retention periods include:

  • The duration of our relationship with you.
  • Legal obligations to retain data for certain periods.
  • Relevant statutes of limitations.

We employ measures such as encryption, firewalls, and access controls to protect your data. However, no security system is entirely foolproof. We regularly review and update our security practices to enhance protection.

In the event of a data breach that poses a risk to your rights and freedoms, we will notify you and the relevant supervisory authorities as required by applicable law.

6. Your Rights

As a user, you have the right to:

  • Request access to your personal data.
  • Request correction of inaccurate data.
  • Request deletion of your data.
  • Restrict or object to data processing.
  • Request data portability.
  • Withdraw consent at any time.
  • Opt out of marketing emails and cookie tracking.
  • Lodge a complaint with a supervisory authority.

To exercise these rights, please contact us using the information provided in the "Contact Us" section. We will respond to your request within the timeframe specified by applicable law.

7. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Codeclowns Technologies LLP
Sec 23, Gurugram
India, 122017

Email: info@codeclowns.com
Phone: +91 7085958427

We will make every effort to resolve your concerns promptly and thoroughly.