1. Scope of the Policy

This Policy applies to all users of the Dwij platform, including but not limited to:

• Free-Tier Users: Individuals utilizing the basic, no-cost features of the platform.
• Paid Subscribers: Users subscribed to premium plans for enhanced features, including AI-powered mock tests, analytics, and study tools.
• Trial Users: Individuals availing a trial period for evaluation purposes.

This Policy applies to:

• Subscription fees and associated transactions.
• Refund requests for payments made through our platform.
• Cancellations of subscriptions or account usage.

This Policy shall be governed by the laws of India, and any disputes arising from its application shall be resolved under the terms outlined in Section 8.

2. General Terms and Conditions

2.1 Binding Agreement

By using the Services, you acknowledge that you have read, understood, and agreed to the terms of this Policy.

2.2 Updates to the Policy

We reserve the right to amend, modify, or update this Policy at our sole discretion. Changes to this Policy will become effective immediately upon posting on the website.

2.3 Limitations of Liability

The Company shall not be liable for any indirect, incidental, or consequential damages arising from refunds or cancellations unless otherwise mandated by applicable law.

3. Subscriptions

Dwij offers various subscription models, including:

• Monthly Plans: Billed on a recurring basis every 30 days.
• Annual Plans: Billed on a recurring basis every 12 months.
• Custom Plans: Tailored subscriptions offered to specific institutions or bulk users.

3.2 Payment Terms

• Subscription charges are billed upfront at the beginning of the billing cycle.
• Payment methods supported include credit/debit cards, UPI, and digital wallets.

3.3 Auto-Renewal

All subscriptions automatically renew at the end of the billing cycle unless canceled before the renewal date.

3.4 Taxes and Fees

All payments are exclusive of applicable taxes, duties, or processing fees, unless explicitly stated otherwise.

4. Free Trials

4.1 Eligibility

Free trials may be offered to new users to evaluate our premium services. Eligibility is determined at our sole discretion.

4.2 Transition to Paid Plans

If you fail to cancel the trial before the trial period ends, you will be automatically enrolled in a paid subscription plan.

4.3 Refunds for Free Trials

Refunds are not issued for charges incurred as a result of non-cancellation during a trial period.

5. Cancellation Policy

5.1 Cancellation by the User

Users may cancel subscriptions through their account settings. Cancellations take effect at the end of the current billing cycle.

5.2 Cancellation by the Company

The Company reserves the right to terminate any subscription or account without prior notice for violations of the Terms of Service or fraudulent activity.

6. Refund Policy

6.1 Eligibility for Refunds

Refunds may be granted under specific circumstances, including technical disruptions, duplicate payments, or service non-performance.

6.2 Non-Refundable Circumstances

Refunds will not be issued for changes of mind, non-usage, or dissatisfaction unrelated to technical issues.

6.3 Process for Requesting Refunds

Refund requests must be submitted within 7 days of the transaction date. Include the transaction ID, payment receipt, and reason for the refund request.

7. Data Preservation and Access

7.1 Post-Cancellation Access

After subscription cancellation, access to user-generated content or analytics will be restricted unless explicitly agreed otherwise.

7.2 Data Deletion

Upon account termination, all user data will be deleted in accordance with our Privacy Policy.

8. Dispute Resolution

8.1 Initial Resolution

Users must first attempt to resolve any disputes through our support team.

8.2 Binding Arbitration

Unresolved disputes shall be submitted to binding arbitration under the rules of Arbitration and Conciliation Act, 1996.

8.3 Governing Law

This Policy shall be governed by the laws of India.

9. Contact Information

If you have any questions or concerns, contact us at: